Refund Policy

Effective date: April 25, 2026

ClawSoul sells digital products. This policy explains how refund requests are handled for paid artifact purchases.

1. General rule

Because ClawSoul delivers digital products, refunds are not automatically guaranteed after delivery. That said, ClawSoul aims to handle legitimate problems fairly instead of hiding behind bad faith legalese.

2. When a refund may be given

A refund may be appropriate if:

• you were charged but did not receive the paid artifact
• the checkout or delivery flow failed in a material way
• you were charged more than intended
• there was a clear technical error that prevented normal use

3. When a refund may be refused

A refund may be refused if:

• the paid digital product was delivered successfully
• the request is based only on changed taste, indecision, or buyer's remorse
• the product generally worked as described, even if you wanted a different style of output
• there is evidence of abuse, fraud, or repeated bad-faith refund behavior

4. Output quality and subjective dissatisfaction

ClawSoul is a generative creative product. Some dissatisfaction can be subjective. If the product worked and delivered the paid artifact, a refund is not guaranteed just because you wanted a different vibe or stronger result. Still, genuine edge cases can be reviewed.

5. How to request a refund

Email don@clawsoul.studio with:

• the email or identifier used during purchase, if available
• the date of purchase
• a short description of the problem

6. Timing

Please request a refund within a reasonable time after the purchase or problem. ClawSoul will try to respond in a practical timeframe.

7. Chargebacks

If there is a real issue, contact ClawSoul first at don@clawsoul.studio. Unnecessary chargebacks make life worse for everyone and may result in future purchase restrictions.